FAQ
Do you have questions about our products, orders, or any other inquiries? Check the frequently asked questions below.
What kind of building kits do you sell?
"We sell high-quality building kits from well-known brands such as Mould King, CaDA, and Guly. Our collection includes a wide range of models, including vehicles, architecture sets, technical constructions, and motorized sets. For both beginners and experienced builders, we have challenging and detailed building projects."
Are the building kits compatible with other brands?
Yes, our building kits are compatible with well-known building block systems like LEGO. This means you can easily combine our sets with existing collections and let your creativity run free.
Are the building kits suitable for children?
Many of our sets are designed for teenagers and adults due to their complexity and the large number of parts. We recommend always checking the age indication for each product. For younger children, we recommend the simpler sets.
Are the sets delivered with instructions?
Yes, all building kits come with clear, step-by-step instructions. Some sets even have digital manuals that can be viewed via an app, making the building process even easier.
What is the delivery time of my order?
The delivery time varies depending on your location and the availability of the product. On average, your order will be delivered within 1-3 working days within the Netherlands and Belgium. International orders may take a little longer.
Can I return my order?
Yes, you can return unused and unopened products within 14 days. Contact us for the return instructions and make sure the product is in its original packaging.
What should I do if a part is missing?
If a part is missing, please contact us at info@brickxtreme.nl. We will ensure that the missing piece is sent as soon as possible.
Do you offer a warranty on the building kits?
Yes, we offer a warranty on manufacturing defects. If you receive a defective part, please contact us and we will provide a suitable solution.
Do you also sell individual parts?
Yes, we offer a selection of individual parts. If you are looking for a specific part, please contact us for the possibilities.
How can I pay?
We accept various payment methods, including iDEAL, PayPal, Klarna, credit card, and bank transfer. Additionally, we also offer the option to pay later with Klarna.
How can I contact your customer service?
You can reach us via email at info@brickxtreme.nl or through the contact form on our website. We aim to respond within 24 hours. Additionally, you can also contact us via social media.
Do you have a physical store?
No, we are an online store and ship all our products from our warehouse. This allows us to offer competitive prices and keep a wide range available.
How do I know if a product is in stock?
'On our website, it is indicated for each product whether it is in stock. If a product is temporarily unavailable, you can sign up to receive a notification as soon as it is back in stock.'
Are there any special offers or discounts available?
We regularly have special promotions and discounts on selected building packages. Sign up for our newsletter to stay informed about exclusive deals.
How can I cancel an order?
If you want to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled, but you can still take advantage of our return policy.
Can I have my order wrapped as a gift?
Yes, we offer a gift wrapping service. You can select this option during checkout.
Do you also offer building kits for companies or schools?
Yes, we offer customized orders for companies, schools, and educational institutions. Contact us for more information.
Can I reserve a construction kit in advance?
Some popular products can be pre-ordered. This is clearly indicated on the product page.
Are shipping costs charged?
Within the Netherlands and Belgium, we offer free shipping on orders over a certain amount. For orders below this amount, shipping costs will be charged. The exact costs will be displayed at checkout.
How do I stay informed about new products?
Sign up for our newsletter and follow us on social media to receive updates about new products, special promotions, and exclusive discounts.